Technical Troubleshooting
Diagnosing and resolving hardware, software, network and user-related technical problems through structured troubleshooting.
ABOUT ME
IT Support Experience. Web Support Expertise.
I am Akinrefon Damilola Rufus, an IT and Web Support professional focused on keeping business technology, websites and digital systems reliable.
MY PROFESSIONAL APPROACH
Practical technology support built around reliability.
My professional experience spans IT support, hardware and software troubleshooting, networking, CCTV infrastructure, smart technology and website support.
In my current role as an IT Support Officer, I provide first- and second-level technical support, troubleshoot hardware, software, printers and network issues, support Windows workstations and business applications, and assist with IT infrastructure maintenance.
My previous experience also involved leading IT, CCTV and smart-home technology operations across client sites, maintaining reliable infrastructure, supporting users and documenting technical activities.
Alongside my broader IT background, I have practical experience with website development and maintenance, WordPress, domains, hosting, cPanel, DNS and HTML/CSS. I am also continuing to develop my knowledge of JavaScript, Git/GitHub, cloud computing and DevOps.
Professional Profile
Web Support & IT Specialist
Supporting the technology behind productive business operations.
EXPERIENCE
5+ Years
SPECIALIZATION
IT & Web Support
WEBSITE
WordPress • Hosting • DNS
LOCATION
Osogbo, Osun State
CORE STRENGTHS
What I bring to a technical support role.
My strength is combining hands-on technical support with a practical understanding of business systems and users.
Website Support
Supporting websites through maintenance, WordPress management, hosting, cPanel, DNS and HTML/CSS updates.
IT Infrastructure
Practical experience supporting networks, workstations, internet connectivity, CCTV systems and technology infrastructure.
User & Operational Support
Clear communication, technical documentation, user training, incident handling and preventive maintenance.
EXPERIENCE
Professional journey.
A practical progression from computer and networking support into broader IT infrastructure and web support.
2026 — Present
IT Support Officer
LIAM Hotel, Osogbo
Providing Level 1 and Level 2 IT support, troubleshooting hardware, software, printers, networks and user incidents. Supporting Windows workstations, business applications, Oracle MICROS POS, LAN/internet connectivity, preventive maintenance and IT asset records.
2020 — 2025
IT Lead & CCTV / Smart Home Automation Engineer
Global-Apt Multimedia and Technology
Led IT and security infrastructure operations across client sites, supporting CCTV systems, IP and analog cameras, DVR/NVR systems, remote access, IT support, networking and smart technology installations.
2012 — 2013
Computer & Video Editing Instructor
Global World Multimedia Studio
Provided computer training and practical technical instruction in multimedia and computer applications.
2009 — 2011
Networking & Computer Engineering Assistant
Universal Cybercafe
Assisted with computer systems, networking, hardware troubleshooting and day-to-day technical operations.
EDUCATION
Continuous professional development.
I continue to strengthen my technical foundation through formal education, certifications and hands-on learning.
2019
B.Eng Agricultural & Bioresources Engineering
Federal University of Technology, Minna
Ongoing
Bachelor Degree in Computer Science
University of the People, USA
Ongoing
Cloud Computing & DevOps Development
Continuing professional development in cloud technologies, Docker, Kubernetes and CI/CD.
LET'S CONNECT
Looking for reliable technical support?
I'm open to opportunities where I can contribute my IT support, web support and technical troubleshooting experience.
Contact Me